SHIPPING POLICY

UK orders

Uk orders are sent via Royal Mail standard 2nd class delivery (2-3 working days), and prices will vary depending on the weight and size of the parcels.

If you would like to upgrade your shipping to 1st Class or Signed for, please contact us and we will invoice you for the difference.

Shipping upgrades:

Small parcel under 1 kg

- Standard 1st class delivery (next working day) £3.45

- UK signed for 1st class delivery (next working day) £4.45

- UK signed for 2nd class delivery (2-3 working days) £3.95

Small parcel 1 - 2 kg

- Standard 1st class delivery (next working day) £5.50

- UK signed for 1st class delivery (next working day) £6.50

- UK signed for 2nd class delivery (2-3 working days) £3.95

Medium parcel 1 kg

- Standard 1st class delivery (next working day) £5.75

- UK signed for 1st class delivery (next working day) £6.75

- UK signed for 2nd class delivery (2-3 working days) £6.05

Medium parcel 2 kg

- Standard 1st class delivery (next working day) £8.95

- UK signed for 1st class delivery (next working day) £9.95

- UK signed for 2nd class delivery (2-3 working days) £6.05

Medium parcel 5 kg

- Standard 1st class delivery (next working day) £15.85

- UK signed for 1st class delivery (next working day) £16.85

- UK signed for 2nd class delivery (2-3 working days) £14.75

Special delivery guaranteed by 1pm next working day

- under 1 kg   £8.60

- 2 kg  £11.00

- 10 kg   £26.60 

Prices for UK Royal mail delivery. These prices do not include packaging cost, which will be added

Dispatch time: 2 working days. 

International orders

The shipping price will vary depending on what country you are ordering from and the weight and size of your parcel. Please contact us for more information.

RETURNS & EXCHANGE POLICY

1. Our returns policy

You get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you received all of the items in your order. 

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

2. Faulty Goods

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please send us an email CatholicmothersUK@gmail.com or fill in the Contact form here

To help us get this fixed for you ASAP, when you first contact us please include the following information;

• Your name

• Order number

• Product name and code*

• Picture of the fault

• Description of the fault

*The product name and code can be found on your order confirmation email

If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

We will email you back with return and refund information.

 

 

3. UK customers only - How to return an item and how much does it cost?

1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels / tags still attached (if applicable).

2. Securely label the parcel addressed to:

CM Returns, 17A Bargery Road, London SE6 2LJ

3. Return your package via the Post Office, remembering to get proof of postage.  Returns for unwanted goods or because you changed your mind, are paid for by the buyer. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return. Refunds will be made after we have received the goods. We recommend using a tracked or "signed for" service, in case of loss. 

 4. Customers in other countries

Please contact us to arrange your return. Returns for unwanted goods or because you changed your mind, are paid for by the buyer. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return. Refunds for the price of the item, not shipping, will be made after we have received the goods. We recommend using a tracked or "signed for" service, in case of loss. 

SHIPPING AND RETURNS CONTACT FORM

© 2020 by Catholic Mothers

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